We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.

If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot may will reopened and made available for clients wanting to book.

Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply

We ask that you provide us with 24 hours notice for any cancellations, however, we recognize that not all of life's unexpected events come with advance notice. As a courtesy, please remember to call us as soon as you know that you will be unable to make your scheduled appointment and we'd be happy to rebook it for you.

We reserve the option to administer a cancellation fee of $50.00 for any missed chemical service.

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work to ensure you are satisfied. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
​
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange pending management approval.